The end-of-season debrief: five numbers to pull before you forget
In January you will remember October was hard. Right now you remember why. Five numbers, pulled in an afternoon while the season is still warm.
· 6 min read
The blog
How this work actually runs — the season, the pricing, the handoffs, and the parts of it software has never handled well.
The operator’s collections guide
Nearly everyone who owes you money is somebody you serve again in May. The ladder: ask, remind, put it in writing, price lateness, then phone.
· 9 min read
Bill the day the boat leaves the dock
Removal money dies between finishing the work and asking to be paid. Close the job at the dock, while the customer can still see the boat.
· 6 min read
The last two weeks before ice: triage
The forecast turned early and you will not reach everyone. Triage by where ice arrives first and access dies first, never by who calls loudest.
· 6 min read
The photos that end spring arguments are taken in October
“Your crew dented my canopy.” What settles it in ninety seconds is a photograph from October — and two kinds are worth taking at pull-out.
· 6 min read
Leaving a property half-done is a decision, not a failure
The canopy frame is seized and the light is going, so you move on. What makes it a liability is not leaving — it is leaving no record at the piece.
· 6 min read
The 1pm wind: what a weather-shortened day should cost you
Flat at seven, whitecaps by noon. A killed afternoon should cost you the afternoon — not the morning’s work and an evening of rescheduling.
· 6 min read
Two boats, one shoreline: dispatching removals without a schedule
The second boat is where dispatch breaks. The answer is not a better schedule — it is pointing each boat at water and letting it take what waits.
· 6 min read
Where does every lift sleep? Winter storage points
Every spring opens with a search party on somebody’s frozen lawn. The fix costs thirty seconds a piece at pull-out, while anyone still knows.
· 6 min read
Why fall is the season you’re underpricing
Removal season feels busier than install season and earns less. The quiet assumption behind that: a removal is not an install run backward.
· 6 min read
When to start pulling docks: reading ice-in on your lake
Get the start date from arithmetic, not from the first nervous phone call. Work back from your lake’s earliest freeze in ten years.
· 6 min read
The dock removal season playbook
Ice picks the finish date and will not say which one. The whole removal season: settling the list, working lake by lake, billing while the truck is wet.
· 7 min read
Put your own shoreline on the screen
Create the account yourself, import your customer list, drop a few pins, and you’re looking at your own water this afternoon. No sales call, no setup fee, and nothing charged until your first season generates work.
No card, no sales call, nothing to book — you're in within a minute. Send us a question if you'd rather ask a person first.