What LakeOps does for a dock and lift company

LakeOps runs a dock and lift season from the first pin to the last payment: the property map, sending crews out, the crew app that works with no signal, charge-on-completion billing, and the reports. Nothing gets rebuilt each spring. The plan for each property carries forward, so a new season opens with the work already there. Each of those parts is shaped by something specific about putting shoreline equipment in the water and taking it back out — the seasons, the weather, the signal, and the fact that a property is never one thing. Every dock company we have talked to has run the same three steps — a spreadsheet, then a general field-service tool, then the spreadsheet again alongside it, because the tool had nowhere to put what the spreadsheet was for. Each of these pages is about the place it goes.

The LakeOps map over satellite imagery: properties pinned along a shoreline, zones outlined the way you split your lakes, and a filter panel for lake, zone, service and required equipment

The map

Every dock section, lift and canopy pinned where it sits in the water and where it stacks for the winter. Pins colored by how much of the property is actually finished, filtered by lake, bay, service, or the gear a shoreline needs.

The LakeOps dispatch board: three crews out today, each showing its boat, its crew, the lake and bays they’re working and the stops they’ve made, beside the panel for sending another crew out

Sending crews out

A boat, a crew and a stretch of shoreline. No calendar, no route, nothing to unassign when the wind turns. The gear aboard decides what work they can take.

The LakeOps fleet screen: each boat out today with its crew, the lake and bays they are working, how far through their stops they are, and how many minutes ago their position was reported, beside a chart showing where each one is

Where the boats are

Which boats are out, where each one is, and how far through the day — so you can answer a customer without radioing the crew. The latest position only, never a trail.

The LakeOps crew app on a phone: the property address, start and stop clock buttons, an access note reading “Weedy through July — the skiff gets in, the big barge grounds out”, and each piece of equipment with its install note, a photo button and a Mark done button

The crew app

Big buttons, reference photos, a clock that survives a dead zone, and a piece-by-piece record the crew keeps themselves. The day loads onto the phone before they leave the landing.

The LakeOps revenue report: billed and collected totals, work billed per period, a breakdown by service and payment method, best customers, and a list of jobs with a balance outstanding

Getting paid

The job closes, the customer gets an itemized email with the crew’s photos and a link to pay, and the money lands in your bank. No invoice numbers, no accounting sync — and a balances report that ages what is still owed.

Reports

Season progress, revenue, balances, sales tax, productivity, activity, customers, equipment and completed work. All exportable, all built out of what your crews recorded on the water.

The page a customer answers on their phone: the dock company’s name, “A price for your Main Dock”, what the crew found, one price that holds until a date, an Approve button and a No thanks link

Repairs the crew spotted

Damage flagged on the piece coming out in October is priced by the office and approved by the customer from one email — no login, no estimate document — and it is on the spring list before the ice is off.

The equipment book in LakeOps: every boat lift, dock section and canopy listed with its customer, address, lake and zone, each with a checkbox for editing several at once, filtered by kind, status, lake and zone

Your book

Every customer, property and piece in one place, fixed forty at a time, never deleted, and yours to take out as a zip whenever you like.

The request form on a phone: your company’s name, a place to say who they are, which lake, the address and what they need, and one button.

What your customers get

A request form on a link, a QR code or your website; a bill with a pay button; their own page of everything you keep on the water; and a review ask when the job is done. No login, ever.

Lake by lake

Every lake is at its own point in the season.

The shallow lake is half in while the big one is still iced over. Choose Seasons in the sidebar and the running season opens lake by lake: each lake shows its stage, how many jobs are done, how many are still open, and how many of the open ones are customers who pay to go in first or come out last. You move a lake one stage at a time as the water allows. It is the office’s board — nothing on it reaches a customer.

Spring goes Not started, Ice-out, Early-in round, In progress, Done
Fall goes Not started, In progress, Late-out round, Closed for winter
Open a lake for everybody still waiting on it, with a phone number and email for each, and download the list
Dispatch a boat from the lake with the lake already chosen — and while its early-in or late-out round is on and those customers are still waiting, aimed at just them
Calling a lake done never closes or cancels a job, and new work there still goes in, with a warning

How the lake-by-lake board works →

The LakeOps lake-by-lake board for a spring season: a card for each lake with its stage — one in progress, one in its early-in round — the stage ladder, a bar of jobs done, the open count, how many early-in customers are still open, the ice-out date, buttons to move the lake a stage, and a button to dispatch the early-in round

Put your own shoreline on the screen

Create the account yourself, import your customer list, drop a few pins, and you’re looking at your own water this afternoon. No sales call, no setup fee, and nothing charged until your first season generates work.

Get started Try the demo shop What it costs

No card, no sales call, nothing to book — you're in within a minute. Send us a question if you'd rather ask a person first.