No, you don’t have to run your money through the software. Two modes, both first-class: a pay button on the completion email, or the completed-work report and collecting exactly the way you do today.
Yes, charge one — it’s a normal term of trade. But the fee’s job is to change behavior, not raise revenue: announce it before you charge it, keep it its own line, and waive it once gracefully.
You don’t need invoice numbers or a QuickBooks sync to collect on a dock install. You need the job to close, the customer to see what was done, and a button to pay — plus a way to chase the few who do not.
It depends on your state — install, removal and repair can each get a different answer. Here are the traps that catch lake-country operators: stacked jurisdictions, the lake that touches two counties, and why the rate has to lock to the job forever.
One at a time, July repair calls are a nuisance: a long drive, twenty minutes of work, an awkward little bill. Three habits — a minimum charge, quoting from the property record, and batching by bay — make them the steadiest work of the summer.
Install season ends with a burst of work and a tail of money. Here’s the one-afternoon June pass — oldest debts first, one statement per straggler, reminders on a schedule — that closes out spring before summer buries it.
Most shops price a dock install off what the last guy charged. Here’s how to build a real number out of your own minutes per section, per lift and per canopy — and the two places shops usually find they’ve been undercharging.
Deposits narrowly, cards on file broadly. Why a deposit belongs on first-year customers and big one-offs, why a card on file quietly ends the chase for the standing list — and why the consent wording is the whole game.
Your measured minutes per piece, times what an hour of your boat actually costs, plus the margin you choose. Where per-item, per-section, hourly and flat each belong — and the two places the arithmetic usually contradicts the list you inherited.
The fuel receipts and the payroll you have. The number that connects them to the work is minutes per piece — and if your crews ran clocks this season, it’s already sitting in your records, waiting for a December afternoon.
Nearly everyone who owes you money is somebody you’ll serve again in May. Here’s the ladder — know the number, ask well, remind, put it in writing, price lateness, then pick up the phone — climbed without souring a single spring customer.
Removal money dies in the gap between finishing the work and asking to be paid for it. Close the job at the dock and the ask lands while the customer can still see the boat — with the pieces listed and the crew’s photos attached.
· 6 min read
Put your own shoreline on the screen
Create the account yourself, import your customer list, drop a few pins, and look at your own lake this afternoon. You’re not charged until you generate your first season — and if it isn’t obviously better than what you’re doing now, you’ve lost an hour.