When your LakeOps payment fails
Last updated September 13, 2026
When the charge for your LakeOps plan fails nothing stops at first: you are emailed and Stripe retries for a few weeks, and only once every retry has failed does LakeOps pause generating seasons and sending crews out, until the invoice is paid — your records stay readable throughout.
This page is about what you pay LakeOps — your monthly plan — not what your customers pay you. A card expires, a bank flags an unusual charge, a limit is hit in April. None of that is an emergency, and LakeOps is built so that it does not become one.
What happens, in order
| Stage | What you get | What stops |
|---|---|---|
| The charge fails | An email: your LakeOps payment did not go through, with the amount and a button to pay it. A banner on your plan page. | Nothing |
| Stripe retries | Stripe tries the payment again over the next few weeks. Banks often update an expired card on their own, so many failures clear here without you doing anything. | Nothing |
| The retries run out | An email: your LakeOps account is overdue — new work is paused. | Generating a season, and forming a deployment to send crews out |
Each email goes once per invoice, to your billing contact — the person who signed the account up, unless we have a separate billing email on file for you.
When your bank wants to approve it
Some banks will not allow the charge until you confirm it yourself. Retrying cannot get past that, so instead of retries you get an email, your bank needs to approve your LakeOps payment, with a link to Stripe’s secure page where it takes a minute. Nothing is paused while it waits.
What “paused” means
Paused is the moment the retries run out, not your next season. Once an account is overdue, LakeOps will not generate a season or form a new deployment until the invoice is paid. The weeks of retries before that are the grace period.
What never pauses: signing in, reading your jobs, customers, properties and the map, every report, and your own plan page. You can always see what you did and what you owe. Your customers are not affected — their pages, their payments and their emails carry on.
Fixing it
Open Settings → Your LakeOps plan. While a payment is owed, the top of the page says how much and offers two ways out:
- Pay the invoice now, on Stripe’s secure invoice page.
- Change the payment method. Saving a new card charges the open invoice straight away, so you do not wait for another retry. A US bank account charges it once the bank account is verified.
New work unpauses as soon as Stripe confirms the payment.
Canceling with a payment owed
While a payment is still being retried you can cancel as normal. Once the account is overdue, or while a payment is waiting for your bank’s approval, the plan cannot be canceled until that invoice is paid — pay it from the invoice list first. See canceling your subscription, and what LakeOps costs for what each charge is for.
Still stuck? Ask us — or go back to the help center.