What LakeOps costs, and how the count works
You pay for the properties you serviced in the last 12 months — the first 100 are included in $199 a month, then it is $1.00 per property up to 1,000 and 75 cents each above that, with unlimited users on every account.
One plan, one number, and one rule behind the number:
You pay for the properties you serviced in the last 12 months. The first 100 are included.
That is the whole model. There is no per-user charge, no per-crew charge, no setup fee and no seasonal plan to pick.
What it costs
| Serviced properties | Per month |
|---|---|
| The first 100 | Included in $199 |
| 101 to 1,000 | $1.00 each |
| Above 1,000 | 75 cents each |
So a shop with 180 serviced properties pays $279 a month: $199 for the first hundred, plus eighty dollars for the eighty above it. Users are unlimited on every account and always will be — a shop that hires six crew in April and keeps two in July should never be choosing between a seat and a record of the work.
What counts as a serviced property
A property counts when you have generated a season’s work for it in the last twelve months. It counts once, no matter how many docks, lifts, canopies and swim rafts are on it, and no matter whether the work was a spring install, a fall removal, or both.
- A property on the ordinary rotation counts once. Spring install and fall removal is one shoreline worked twice, not two shorelines.
- A one-off repair does not count. Servicing means generating a season’s work. A property you only ever went out to fix is not on your book in the sense that matters here.
- A property you stop working drops off by itself, twelve months after the last job you generated for it. You do not have to tidy anything up, cancel anything, or tell us.
- Archiving, canceling or deleting things does not lower it. The count is what you serviced, not what you have planned. That is deliberate — it means the number cannot be nudged, by you or by anybody else, and you never have to wonder whether you are being billed for housekeeping you forgot to do.
When the count is taken
On the first of every month, and again whenever you generate a season. The rollover screen shows you the new number, the new monthly amount and the date it first applies before you press the button, so the one change that costs money is the one you are standing in front of.
Twelve months always covers one whole spring and one whole fall, whichever day of the year it is read on. That is the point of the window: your bill does not dip over the winter and jump again in May, and there is no month of the year that is a better or worse time to add a customer.
Where to see how your own number was reached
Admin → Billing shows the current count, the arithmetic line by line, the date of the next charge and every reading that has been taken — what the count was, when it was read and which charge it first applied to. A question about a past month is answered by pointing at that month’s reading.
When billing starts
Nothing is billed until your first season generates work. You can load your customers, their properties, every item and the whole map, and set your price list up, without a card on file. The twelve-month term starts the day you generate, and the first of twelve equal monthly charges runs that day.
This is our bill to you, not yours to your customers. What your customers pay you is a different thing entirely — see charge on completion.
Still stuck? Ask us — or go back to the help center.