The crew app: what it is and how to open it
The crew app is the same LakeOps account opened at /field — a stripped-down, glove-friendly surface built around a live map of the boat and the stops around it, and it installs to a phone’s home screen like an app.
The office screens and the crew screens are different surfaces on the same account, on purpose. A desk has a mouse, good light and both hands free. A boat in the rain has none of those.
Getting in
Sign in normally with an emailed code — see
signing in — and go to
/field. Crew members land there by default.
Install it to the home screen
Do this once, on the phone the crew actually carries. It is not cosmetic: installing is what lets the app open full screen, keep its own storage, and work when there is nothing to load from.
- iPhone — open it in Safari, tap Share, then Add to Home Screen.
- Android — open it in Chrome, tap the menu, then Install app or Add to Home screen.
Then open it once at the shop, with signal, before the first trip. That first launch is what puts the app itself on the device. Everything after that is data.
What it shows
A live chart: the boat, the stops around it, and the day’s work ordered by where you actually are rather than by a list somebody made in the office. Opening a stop gives you the property, its access notes, its items, and the buttons that matter — the clock and Mark done.
Targets are deliberately large. Anything the crew presses is sized to be pressed in gloves, on a mounted phone, on a moving deck.
Everyone sees the whole pool
The crew app does not hide work from you. If a job is open on the water you are working, it is on your chart — because the boat that ends up at a shoreline is the boat that should be able to do the work there. See deploying a crew for how the pool is narrowed to a lake and its zones.
What a crew member can and cannot do
That is decided by their role. A typical crew role can run timers, mark items done, add photos and write notes, and cannot touch rates, customers, agreements or anybody’s access. If a button is missing for one person and present for another, the role is why — see permissions and building your own role.
The one habit that matters
Pull the day pack before you leave the dock, while you still have bars. Everything the app can do without a signal depends on it, and it takes one tap.
For the shape of the whole thing rather than the how-to, see the crew app.
Still stuck? Ask us — or go back to the help center.