Signing in to LakeOps
To sign in to LakeOps, enter your email address, wait for the six-digit code we send you, and type it in — there is no password to remember or reset.
LakeOps has no passwords, anywhere. There is no password column in the database, so there is nothing to forget, nothing to reset, and nothing for a crew member to write on the inside of a hatch cover.
Signing in
- Open the sign-in page and type the email address your company set you up with.
- Wait for the email. It contains a six-digit number and nothing else.
- Type the six digits in. You are in.
Do this on the phone you actually work from, once, and you will stay signed in on that device. Sessions are long-lived on purpose — a crew that has to sign in every morning in a parking lot with one bar is a crew that stops using the app.
The rules on the code
- It expires after ten minutes. Request another; that is free.
- It works once. Once it signs you in, it is dead.
- Asking for a new one kills the old one. If two emails are sitting in your inbox, only the newest code will work. Always use the bottom of the list.
- Five wrong tries and that code is finished. Request a fresh one rather than guessing a sixth time.
Why the sign-in page never says whether an address exists: LakeOps sends the same "check your email" response either way. If it said "no account with that email", anyone could sit and type addresses until they found out who works for you.
When it does not work
| What you see | What it means |
|---|---|
| That code expired | More than ten minutes passed. Request another one. |
| Too many tries on that code | Five wrong attempts. That code is spent — request a fresh one. |
| That code checked out, but there’s no active account for this address | The code was right, but nobody has given this email address access to a LakeOps account yet — or the membership was removed. An admin at your company can fix it in minutes. |
| That account is suspended | The whole account is on hold. Get in touch with us and we will sort it out. |
If no email ever arrives, the address is usually the problem. Check for a typo, check the junk folder, and check that you are using the same address your company put on your account rather than a personal one.
Putting it on a phone
Crew should sign in once and then add LakeOps to the home screen — it installs as an app, opens full screen, and is what makes the offline behavior work. See the crew app for how to do that on iPhone and Android.
Signing out
Sign out from your own menu in the app. Do it on a device you are handing to somebody else — a shared boat phone is worth signing out of at the end of the season, because whoever holds the phone can mark work done as you.
Still stuck? Ask us — or go back to the help center.